Return Policy

We offer product exchanges if you order the wrong size. Please contact us within 7 days of receiving the item and send it back within 14 days. For the safety of our customers we do not take returns on items that have been in contact with bodily fluids. We do not make exceptions to this policy.

Defective Item

If there is a product defect or the item was damaged in transit please return it within 30 days of receiving your item and we will promptly send you a replacement. All our products carry a 90-day warranty against manufacturer defects. Defective items will be repaired or replaced within 7 days of receiving your item. Please contact us before sending an item back; in some cases we will send a replacement without getting the original item.

BoundByLeather will pay for all shipping costs if you received the wrong item or a defective item. For defective items sent back past the 90-day warranty period we will in most cases repair them free of charge, you are only responsible for shipping costs.

Customer satisfaction is our highest priority, email us with any questions you have!

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